Inside Sales Support Specialist

Job Summary:

This Inside Sales Support Specialist is responsible for entering orders, incentives off invoices, liaising with operations, and working closely with sales reps, managers and marketing personnel.

Key Responsibilities:

  • Enters new orders into system and sends order confirmations to dealers for signature, and or PO
  • Update orders as changes occur, and verify with dealer
  • Enter option changes into database and email appropriate parties team of change
  • Work with operations/scheduling-planning on priorities
  • Report dealers on order lists, and provide to sales reps
  • Report available units for selling to all reps
  • Liaison with accounting on what needs to be invoiced for the month
  • Set up new orders on units that need to be re-invoiced
  • Maintain notes in the system to ensure everyone is aware what is going on
  • Work with the logistics team on unit moves, urgent shipments
  • Prioritize show, retail, and stock orders
  • Send shipping notices (MSRP’s & Invoices) to the dealers and reps in your territory
  • Complete MSRP for all outbound units
  • Investigate delays in production and errors as they arise and find root cause
  • Provide dealers with estimated deliveries on ordered units
  • Process show reimbursements
  • Provide reps with dealer inventory levels
  • Update system with cancelled orders
  • Communicate with the dealers and reps in your territory as needed
  • Participate in shows as needed
  • Watch dealer stocking levels against their dealer agreements to ensure they are stocked to the level they agreed upon


  • Minimum: 5 years experience in customer service and order entry
  • Required: Strong computer skills; Microsoft Office Suite, Word Excel Outlook
  • Strong attention to detail

How to Apply:

To express your interest in this position, please send a resume and cover letter to Please include “Inside Sales Support Specialist” in your subject line.

At Erwin Hymer Group North America, we value diversity and work to ensure that all employees and candidates have equal opportunities to succeed. Should you require accommodations of any kind in order to apply for this position, please contact

By | 2018-12-05T16:37:27+00:00 December 5th, 2018|Job Post|Comments Off on Inside Sales Support Specialist